Ubuntu Forums (Ubuntu Linux Support)

Ubuntu Server => Application Support => Topic started by: rithy4u on November 16, 2010, 08:34:21 AM

Title: How to configure RT::FM along with RT::Extension::SLA?
Post by: rithy4u on November 16, 2010, 08:34:21 AM
Dear Community,

My RT was working with with below config:

Set(@Plugins, qw(
   RT::Extension::SLA
));

After setup RTFM 2.4.2 my config look like this:

Set(@Plugins, qw(
   RT::Extension::SLA
   RT::FM
));

Once I restart apache, I found RTFM link in my RT home page but when new ticket is created, my SLA extension stop working and it is no longer change the due date based on SLA setup. 

Please kindly help to advise.

Regards,
Rithy