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Other Forums => Download Free E-Books (Technical and Non-Technical Books) => Topic started by: UbuntuGeek on June 03, 2015, 02:53:01 PM

Title: Best Practice Insights: ITIL Service Operation
Post by: UbuntuGeek on June 03, 2015, 02:53:01 PM
ITIL® has emerged as one of the best-known and widely practiced approaches for IT Service Management (ITSM).

 ITIL v3 established a set of five core principles that help IT organizations deliver and manage IT services to the business – Service Strategy, Service Design, Service Transition, Service Operation, and Continual improvement.

This guide provides a primer on the essentials of the Service Operation framework and highlights the key elements and important concepts from BMC Software ITIL experts.

Best Practice Insights: ITIL Service Operation

(http://img.tradepub.com/free/w_bm52/images/w_bm52c.gif)

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